Privacy Policy

1. Introduction

At EmeraldNetwork ("we," "us," or "our"), your privacy is important to us. This Privacy Policy explains what personal data we collect, how we use it, and what rights you have regarding your data when you use our services.

Please read this policy carefully. By using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Data We Collect

We collect data from you in several ways — directly when you interact with us, and automatically when you use our services. The data we collect depends on which services you use.

Data you provide directly:

• Contact information: Your email address when you contact us or subscribe to updates.
• User-generated content: Any messages, configurations, or content you create through our services.
• Communications: Any messages or correspondence you send to us directly (e.g., support requests).

Data collected automatically:

• Usage data: Information about how you interact with our website and services, such as pages visited, features used, and time spent.
• Device & technical data: IP address, browser type and version, operating system, referring URLs, and other standard log data.
• Cookies & similar technologies: Small files stored on your device that help us remember your preferences and improve your experience. See Section 6 for more detail.

3. How We Use Your Data

We use the data we collect for the following purposes:

• To provide and operate our services — processing commands, loading configurations, and delivering features you request.
• To improve our services — analyzing usage patterns to understand how features are being used and where improvements can be made.
• To communicate with you — responding to your support requests, sending service updates or important notices, and providing information you've requested.
• To ensure security — detecting and preventing abuse, fraud, or violations of our Terms of Use.
• To comply with legal obligations — where processing is required by applicable law or regulation.

We do not use your data for advertising purposes, and we do not sell your personal data to third parties.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Performance of a contract: Processing necessary to provide you with our services.
• Legitimate interests: Processing necessary to operate, secure, and improve our services, where your rights do not override those interests.
• Consent: Where you have given explicit consent to processing (e.g., subscribing to communications). You may withdraw consent at any time.
• Legal obligation: Processing required to comply with applicable law.

5. How We Share Your Data

We do not sell or rent your personal data. We may share your data in the following limited circumstances:

• Service providers: Trusted third-party providers that help us operate our services (e.g., hosting providers). These parties process data on our behalf and are contractually required to protect it.
• Platform integrations: Our services operate within third-party platforms. Data shared through those platforms is also subject to their respective privacy policies.
• Legal requirements: If required by law, court order, or government authority, we may disclose your data as necessary.
• Business transfers: In the event EmeraldNetwork is transferred, merged, or acquired, your data may be part of that transition. We will provide notice before your data is subject to a different privacy policy.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. These include:

• Essential cookies: Required for the website to function correctly (e.g., remembering your session preferences).
• Analytics cookies: Help us understand how visitors use our site, so we can improve it. Data collected is aggregated and anonymized where possible.
• Preference cookies: Remember your settings and choices to personalize your experience.

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

• Usage and log data is generally retained for up to 90 days.
• Contact information and support correspondence is retained for as long as necessary to resolve your inquiry, and then for a reasonable period thereafter.
• If you request deletion of your data, we will delete or anonymize it within a reasonable timeframe, except where retention is required by law.

8. Data Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption where appropriate, access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. You use our services at your own risk.

9. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data, subject to certain exceptions.
• Restriction: Request that we restrict the processing of your data in certain circumstances.
• Objection: Object to certain types of processing, including processing based on legitimate interests.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Withdraw consent: Where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, contact us at hello@emeraldnetwork.groups.id. We will respond within a reasonable timeframe.

10. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected data from a child, please contact us immediately and we will take steps to delete it promptly.

11. Third-Party Services

Our services may contain links to or integrate with third-party platforms. This Privacy Policy does not apply to those third-party services. We encourage you to review their privacy policies before sharing your personal data with them.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or your personal data, please reach out: hello@emeraldnetwork.groups.id. We will respond within a reasonable timeframe.